Mr. Ananda Mukerji (MD and CEO) and Mr. Carl Saldanha (Global CFO) of Firstsource are positive on the prospects of the company.
Healthcare segment is seeing increasing traction, especially with providers (75% of segment) seeing positive momentum. This segment has seen a 100% increase in Annualized Contract Value of deals. Moreover, the new US healthcare legislation (Medicaid), if passed, would increase need for services provided by Firstsource.
Telecom segment likely to see strong growth in FY10 compared to previous expectations of flat to negative growth. Domestic telecom and BFSI customers
should continue to be the growth drivers, and management expects strong growth in this business unit.
Going forward, 1) utilization increases from current levels of ~76%; 2) margins at ABU improve; 3) ongoing productivity/efficiency improvements which
could be partly offset by wage inflation, pricing pressure.
