pawan credit card lost

[pawan]

Dear Cardbhai,
I lost my sbi credit card , I sent email for card block on 5.8.2010 at 9.50am FIR was lodged with Police station GRP Delhi sarai rohilla. One nabbing the culprit arrested with car.  I have also received an email on 6.8.2009 at 15.45 pm informing
me that I have an outstanding amoung rs. 982.23 to paid and my card had been deactivated, But after seeing my credit card statement on internet I was socked that an outstanding amount of Rs.14,182.23 is being displayed. It is great matter of concern that if my card was deactivated and an amount of Rs.982.23(already paid 10.8.2009)was there at the time of deactivation how this amount have raised up. As on dated 21734.00 outstanding show against me.  I am getting telephone calls from sbicard for payment of amount, which I have not made. please suggest me fur further action.

[cardbhai]

1. Approach the SBI Bank Ombudsman immediately stating that you are not liable to pay any amount as sent by the SBI Cards Division because they are fraudulent transactions and interest there-on.

2. If SBI Ombudsman doesn't reply within 30 days, send a copy of your case to RBI Banking Ombudsman stating SBI didn't even bother to reply.

3. Kindly write the letters professionally or get them written.

Thanks.

[cardbhai]

Here is a List of RBI Banking Ombudsman, Kindly choose the appropriate one depending on your location,

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164

The Admin forwarded your e-mail to me and I believe SBI Cards are simply harassing you. Please don't worry, it will get resolved. Additionally, refer to http://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5110 Section 7.f Redressal of Grievances under which you are entitled for compensation due to harassment, it says,

The bank/NBFC which is a subsidiary of a bank shall be liable to compensate the complainant for the loss of his time, expenses, financial loss as well as for the harassment and mental anguish suffered by him for the fault of the bank and where the grievance has not been redressed in time

Don't leave the SBI guys like that, seek compensation for Time and Suffering you had to undergo.

[cardbhai]

It looks like that your application was transferred by the RBI. It is unfortunate in your case that RBI has not replied.

Kindly, quote the correspondence number and FILE a RTI with the RBI, Jaipur and they have to reply to you within the next 30 days.

Just take a Postal Order of Rs 10 and draw it in favor of PAO, RBI payable at Jaipur. Send the RTI by Speedpost or Registered AD.

PAO stands for Pay and Accounts officer. The contents of RTI should be as follows,

To,
Central Public Information Officer
Office of the banking Ombudsman,
Tonk Road
Jaipur - 302 004


Subject: Information requested under the Right To Information Act, 2005

Dear Sir,

Kindly provide me with the following information requested under the purview of the Right to Information Act, 2005.

I would like to have the following information,

<<<< Write the Details of Case Number and Ask for the Status of the Same >>>>>

Find the application fee for the request attached with this application (Postal Order, No _________ dated ________ is enclosed). If you feel that above requested information does not pertain to your department then please follow the provisions of Section 6(3) of the RTI Act, 2005/Also as per the provisions of the RTI Act, 2005 please provide the details (Name and Designation) of the first appellate authority with .respect to your department with the reply to the above request., where I may if required file my first appeal.

I do hereby declare that I am a citizen of India. Kindly provide me with the information at the address / email id mentioned with the application. I request you to ensure that the information is provided before the expiry of the 30-day period after you have received the application.


Thanking You.

Sincerely,

<<<Your Name>>>>>


Applicant Address: Write Your Address Here....