Dear Cardbhai,
I have received below reply from HSBC and i have responded to them accordingly. Could you pls review this and advice me if am going on right path or you suggest me a better way.
Thanks,
Karthick
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Dear Mr. Karthik,
Your Credit card reference number : 300520115628
We refer to your email of 27 May 2011 addressed to Mr. Saket Jajoo,The
Hongkong and Shanghai Banking Corporation Limited (HSBC) India,
regarding your Credit Card.
We understand that you have certain reservations regarding the[/i][/i][/i][/i]
outstanding pertaining to your card account number ****6076. In this
regard we would like to inform that the card is invalidated with effect
from 08 July 2005 and there is an outstanding of INR 84065.38 in the
said card as on date.
Based on your request we have once again liaise with the our Debt
Management team and understand that you have been offered a settlement
of your card account for an amount of INR 10000.00 , however we
understand that you have not given consent for the same, please note
this offer has been given on an exceptional basis. Offering settlement
for a card account is the Bank's discretion.
We would further like to inform that legitimate charges have continued
to accrue on the card account, due to nonpayment of card dues. These
details were duly shared with the credit bureaus, as part of standard
operating procedure. In view of the above, the current outstanding on
the card account is due and payable by you to the Bank.
If the card holder wishes to have the extended credit facility and pay
HSBC an amount less than the statement total payment due, the entire
outstanding from the date of the transaction will attract finance
charge. All new transactions will also attract finance charges from the
date of transaction at the prevailing rate (3.3% per month for Gold and
3.5% on classic card) once the account uses the extended credit
facility. This charge will be debited on the last day of the Billing
cycle and will be applied on daily balance.
Incase you wish to settle the card outstanding dues in the above
mentioned amount, request you to confirm enabling our Debt Management
team to issue settlement letter stating the terms and conditions for
settlement of the card account.
We have attached herewith the statements of your card account for your
ready reference. The password to open the statement file will be your
date of birth in DDMMYYYY format. For example: If your date of birth is
02 January 2008, then the password to open the file would be 02012008.
Mr. Karthik, we would like to assure you that in view of our focus and
commitment to customer service, we have addressed your complaint in a
fair and equitable manner. Please do not hesitate to write to us in case
you need any further information.
For the awareness of our customers, we would like to inform you that the
Reserve Bank of India has appointed Banking Ombudsmen under The Banking
Ombudsman Scheme, 2006, to provide a forum to customers for the
resolution of their complaints relating to deficiency in banking
services. Details can be viewed vide the appended link.
http://www.hsbc.co.in/1/PA_1_083Q9FFKG80E20RA9Q00000000/content/website/pdf/ombudsman_2006.pdf
We remain committed to providing our customers the best service at all
times.
Should you require any further clarifications, please write to us at
nodalofficerinm@hsbc.co.in
Assuring you of our best services always,
Yours sincerely,
Priyanka Guha
Senior Officer, Customer Service
The Hongkong and Shanghai Banking Corporation Limited
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karthikbvs@gmail.com
to HSBC INDIA NODAL OFFICER <nodalofficerinm@hsbc.co.in>
date Mon, Jun 6, 2011 at 11:57 AM
subject Re: Your Credit Card 4476 xxxx xxxx 6076 (KMM10035901V52533L0KM)
mailed-by gmail.com
hide details 11:57 AM (9 minutes ago)
Dear Priyanka,
Firstly, thanks a lot for your prompt response and for sending me my HSBC statements.
Yes, i received call from HSBC Debt Management dept (Mr. Rajesh) further to our conversation. Mr. Rajesh again informed me that if i have to ensure a clean history on my CIBIL i still have to pay the entire outstanding of about Rs.84,065.38. The settlement of Rs10,000 which is offered to me will just ensure that HSBC would stop any further charges on my account and the rest of the amount shall will still be shown as o/s on CIBIL report as writen off. I inquired with other financial institution with whom am about to take loan, they informed me that i should receive a NOC from HSBC upon the settlement however, Mr. Rajesh informed me that he will not be providing the same.
My intentions are to resolve this issue with HSBC asap and have a clean CIBIL history.
Also, iro Rs.10,000 settlement i feel that this is still not a fair settlement considering my principle outstanding of Rs.1,600. Would appreciate if you could review this one last time.
Thanks for your kind cooperation and support on this.
Regards,
Karthick