I have a saving bank account(2724101092598) holder of Canara bank, IIT Powai branch and having trouble with the following issue: 2) INR 2825.88 was debited to my debit card (# 4214582724249405) on 20th Nov, 2013 for the payment to TRAVELMOB. However, the e-booking didn't materialize hence TRAVELMOB released the amount back to my debit card on 23rd Nov, 2013. 3) According to TRAVELMOB, that was a pre-authorizing (authorization hold) process and so merely releasing the amount was required. It has been over 30 days since they released the amount but I'm yet to receive the same into my account. On contacting TRAVELMOB, I have been provided with the 'proof of release' from their side and have been told that the delay is due to the bank. 4) I complained to my branch (cb2724@canarabank.com) on 16th Dec,2013 but they never responded. Then I forwarded the issue to Mumbai head office (csscomcity@canarabank.com, gmcomcity@canarabank.com) on 28th Dec, 2013. Still no response.
The amount INR 2825.88 is missing from my debit card. I need this much amount to be reinstated in my account.
