Mostly Goons are Hired to Recover from you by the bank. However, in some cases the Bank sells the Bad Loans Portfolio to some finance company as well.
So first touch base with the bank. If the bank does not have any control over it, then I wonder how can your CIBIL report change even if you make the payment to this third party finance company, correct ?
Send me the documents the Finance company has sent you. feedback at cardbhai dot com