I received a mail from HDFC bank on Jan 17, 2013 stating that my debit card has been used in SORIANA 232 BORLAUG MX / CD OBREGON Mexico and transactions of amount INR 54,943 have been performed. The transactions were performed by physically swiping the card, while the card has been with me throughout. I have forwarded the required documents to the bank (scanned copy of passport and copy of my card cut into four). After speaking with bank executive handling my case, I've come to know that there are a huge number of people who has fallen victim to this fraud. Some of them I've found on web.
The money has been debited from my account, I don't know if I'll get it back or not, if yes, till when. What's extremely disappointing is that officials at HDFC have tried to put the blame on me rather than taking responsibility for it. It is extremely stressful to be in a situation like this when in spite of every evidence I have not received any concrete response or assurance. When similar cases have been reported by others as well from the same merchant in Mexico, it'll be naive and unrealistic to think that it may be just a co-incidence. Please guide me on how to deal with it..
